Jira Service Management

{"xsrfToken":"B66Z-RQ7D-003U-54CD_2544d2b835c03e81b3c4bf0967f42e199510f5a6_lout","branding":{"id":"17","key":"rcs","name":"RecordsOne Client Support","portalBaseUrl":"/servicedesk/customer/portal/17"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/3a9f49ed-7739-43bb-bcd1-609874b595a4/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI5MTRkZjI4NC1lZjMyLTRjNTYtYWRiMy0wMDA1ZTg0MDA1ZGEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjNhOWY0OWVkLTc3MzktNDNiYi1iY2QxLTYwOTg3NGI1OTVhNCI6WyJyZWFkIl19LCJleHAiOjE2MTEwNTM1MzAsIm5iZiI6MTYxMTA1Mjg3MH0.Q8MT7WN2CtUKmMKkXBsenE3ftI5ESaKQL2odD2x83iw&client=914df284-ef32-4c56-adb3-0005e84005da&mode=fit","logoId":"3a9f49ed-7739-43bb-bcd1-609874b595a4","isLogoAvailable":true,"helpCenterTitle":"Welcome to the RecordsOne Help Center","sharedPortalName":"Help Center","userInitialAnnouncementHeader":"Welcome to the RecordsOne Support page","userInitialAnnouncementMessageWiki":"Click the option to match your need below","translations":{"ru-RU":{"helpCenterTitle":"Добро пожаловать на Центр поддержки","sharedPortalName":"Центр поддержки","localeDisplayName":"Russian (Russia)"},"de-DE":{"helpCenterTitle":"Willkommen bei Hilfe","sharedPortalName":"Hilfe","localeDisplayName":"German (Germany)"},"pt-PT":{"helpCenterTitle":"Bem vindo ao Centro de Ajuda","sharedPortalName":"Centro de Ajuda","localeDisplayName":"Portuguese (Portugal)"},"en-US":{"helpCenterTitle":"Welcome to the RecordsOne Help Center","sharedPortalName":"Help Center","announcementHeader":"Welcome to the RecordsOne Support page","announcementMessage":"Click the option to match your need below","localeDisplayName":"English (United States)"},"pt-BR":{"helpCenterTitle":"Bem vindo ao Centro de Ajuda","sharedPortalName":"Centro de Ajuda","localeDisplayName":"Portuguese (Brazil)"},"ko-KR":{"helpCenterTitle":"도움말 센터에 오신 것을 환영합니다.","sharedPortalName":"도움말 센터","localeDisplayName":"Korean (South Korea)"},"es-ES":{"helpCenterTitle":"Bienvenido al Centro de ayuda","sharedPortalName":"Centro de ayuda","localeDisplayName":"Spanish (Spain)"},"en-UK":{"localeDisplayName":"English (UK)"},"fr-FR":{"helpCenterTitle":"Bienvenue dans Centre de support","sharedPortalName":"Centre de support","localeDisplayName":"French (France)"},"ja-JP":{"helpCenterTitle":"ヘルプセンターへようこそ","sharedPortalName":"ヘルプセンター","localeDisplayName":"Japanese (Japan)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0074e0","helpCenterTitleColor":"#ffffff","useDefaultBanner":false,"isBannerAvailable":false},"portal":{"id":"17","key":"rcs","projectId":13313,"serviceDeskId":17,"name":"RecordsOne Client Support","description":"Welcome to the RecordsOne Client Support Help Portal","portalBaseUrl":"/servicedesk/customer/portal/17","onlyPortal":true,"reqTypes":[{"id":"162","name":"RecordsOne Help","descriptionHtml":"","callToAction":"RecordsOne Help","introHtml":"Request Assistance with RecordsOne Platform","icon":13588,"iconUrl":"https://recordsone.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=13588","groups":[37,36],"key":""},{"id":"160","name":"Access Request: Password/ID Reset","descriptionHtml":"","callToAction":"Access Request: Password/ID Reset","introHtml":"Reset user password or ID","icon":13594,"iconUrl":"https://recordsone.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=13594","groups":[49],"key":""},{"id":"164","name":"Provider-Query Notification","descriptionHtml":"","callToAction":"Provider-Query Notification","introHtml":"Subscribe to receive notification of new Query by Email or Text","icon":13595,"iconUrl":"https://recordsone.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=13595","groups":[37,49],"key":""},{"id":"156","name":"Audit Module Assistance","descriptionHtml":"","callToAction":"Audit Module Assistance","introHtml":"Audit Module Assistance","icon":13587,"iconUrl":"https://recordsone.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=13587","groups":[],"key":""},{"id":"151","name":"Provider-Enable Login/Reset Password","descriptionHtml":"Please complete the fields below.","callToAction":"Provider-Enable Login/Reset Password","introHtml":"Reset user password and/or enable login","icon":13594,"iconUrl":"https://recordsone.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=13594","groups":[37],"key":""},{"id":"144","name":"Email Request","descriptionHtml":"","callToAction":"Email Request","introHtml":"Used for email requests","icon":13526,"iconUrl":"https://recordsone.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=13526","groups":[],"key":""},{"id":"191","name":"Coding Assistance ","descriptionHtml":"","callToAction":"Coding Assistance ","introHtml":"Coder and/or Coding Module assistance","icon":13587,"iconUrl":"https://recordsone.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=13587","groups":[],"key":""},{"id":"154","name":"Access Request: Add New End User","descriptionHtml":"Enter information as completely as possible.","callToAction":"Access Request: Add New End User","introHtml":"Add new end user (CDS, Coder, Auditor, etc.).","icon":13594,"iconUrl":"https://recordsone.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=13594","groups":[49],"key":""},{"id":"153","name":"Access Request: Add New Provider","descriptionHtml":"","callToAction":"Access Request: Add New Provider","introHtml":"Add new healthcare provider. Note: Provider must be in source system (i.e., Epic, Meditech).","icon":13594,"iconUrl":"https://recordsone.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=13594","groups":[49],"key":""},{"id":"171","name":"* Priority: System Outage","descriptionHtml":"","callToAction":"* Priority: System Outage","introHtml":"Any system outage or issue that prevents the end user from working.","icon":13593,"iconUrl":"https://recordsone.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=13593","groups":[],"key":""},{"id":"195","name":"Analytics/Reporting","descriptionHtml":"","callToAction":"Analytics/Reporting","introHtml":"Any issue relating to Analytics/Reporting","icon":13587,"iconUrl":"https://recordsone.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=13587","groups":[36],"key":""}],"reqGroups":[{"id":36,"name":"General Assistance"},{"id":49,"name":"User Access"},{"id":37,"name":"Provider Support"}],"orderMapping":{"49":[154,153,160,164],"50":[171],"47":[171,191,195,154,153,160,162],"38":[171,154,153,160,162],"45":[171,195,154,153,160,162],"46":[171,156,195],"37":[151,164,162],"36":[162,195]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"c9d63d9a-320a-354a-b7f8-41800762b5a8","appLinkName":"System Confluence","appLinkUrl":"https://recordsone.atlassian.net/wiki","spaceKey":"RCSKB","spaceName":"R1 Client Support","spaceUrl":"https://recordsone.atlassian.net/wiki/spaces/RCSKB"},"labels":[],"projectKey":"RCS","serviceDeskId":17},"createPermission":true,"portalAnnouncement":{"portalId":17,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"RCS","userLanguageHeader":"Announcements","userLanguageMessageWiki":"RecordsOne Help Portal","defaultLanguageHeader":"Announcements","defaultLanguageMessage":"RecordsOne Help Portal","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false},"canViewCreateRequestForm":true,"isProjectSimplified":false},"sharedPortal":{"name":"Help Center","description":"Welcome to the help center - we're here to help! Raise a request from the options provided.","kbs":{"kbEnabled":true,"appLinkUrl":"https://recordsone.atlassian.net/wiki"}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}